1. What can I buy from Teyaar?
(All products you are looking for are available)

You can buy almost everything from books, stationery, pharmacy products, beauty products, clothing, products, electrical appliances, shoes, food, consumables, furniture, carpets, garden products, gardening, home products, textiles, music recordings, movies, DVDs, CDs, musical instruments, TVs, games, sports equipment, outdoor camping equipment, recreational products, bicycles and accessories Traditional food, international food, snacks, watches, handbags, perfumes and cosmetics Yale and other.

2. Can I use my Teyaar account with the mobile app?
Yes, you can use your Teyaar account on any mobile device connected to the Internet.

3. How can I buy from Teyaar website?
You can search for the products you need and add them to your shopping cart. Then go to (My Cart), and check for their presence.

4. Can I add other products to the cart?
Yes, you can always add more products to your cart whenever you want.

5. How do I track and review my orders?
You can login to your account in the site and gold to (My Orders) where you can see and review requests.

6. Can I remove an item or product from my shopping cart?
Yes, items and products can be removed from the shopping cart.

7. How do I make sure my order has been placed?
Buyers usually receive an email or a message with a confirmation code. If you did not receive this message, contact our support team.

8. How can I track my order?
You can go to (My Orders) and choose Cancel. Order can be canceled before product delivery begins. Once the delivery process is initiated, the order will not be canceled.

9. Can I make a payment using a credit card?
You can make and complete payment using various forms of payment, such as debit and credit cards or cash on delivery).

10. How long does it take to ship the product?
Seller usually ships an item or product within 
1-10 business days depending on the product type.

11. The purchase order has been verified, but the product is not shipped?
There can be a delay in shipping by the seller, and the seller will notify you. You can always contact the seller through the details listed.

12. How can I cancel my order?
You can go to (My Orders) and choose Cancel. Order can be canceled before product delivery begins. Once the delivery process is initiated, the order will not be canceled.

13. Can I make a payment using a credit card?
You can make and complete payment using various forms of payment, such as debit card, credit card or payment.

14. Is payment via secure stream?
All our data is secured by (SSL) certificate, the latest global security system. Our security verification team monitors all payments to ensure their reliability and security to the benefit of users.

15. What should I do if there are hidden or undeclared charges or incorrect charges?
Contact our support team to verify the value of your order and determine the amount charged.

16. Is there a guarantee on all products listed on TEYAAR website?
Not all products are covered under warranty. Only products listed by the seller under warranty are covered under warranty. We recommend that you read the details about the product carefully to check its advantages and guarantees before buying.

17. Are there incomplete products in my order?
If you find that there are missing products, you can return the products without changing the parcel.

18. Received a damaged / poor quality / used / counterfeit product?
If you receive a damaged or counterfeit item, you can request a return of the product. Please refer to the buyer's product return policy section for details.

19. How can I claim free warranty?
To claim free warranty on products eligible for warranty, you need to contact our support center and provide warranty details, and we will communicate with the seller to ask them to provide the role or work necessary to implement the warranty.

20. What about delivery?
Shipping and delivery is available throughout the UAE and Saudi Arabia. We note that we do not provide this service in some areas not covered by our logistics partners.

21. Are there any shipping charges?
You can check the shipping fee decided by seller before you complete the payment to buy the products

22. When can I expect my order to arrive?
You can expect your order to arrive within the specified dates listed after you complete your purchase. You will receive a notification if there is any delay.

23. Can I track my order?
Yes, once your purchase is confirmed, you can track the delivery process from your registered email address and account.

24. I made only one order, but I received products in multiple shipments?
If you make a purchase from different sellers, you are likely to receive products in multiple shipments.

25. How can I get information about new offers and promotions?
Sign up for email alerts and newsletters to receive information about new promotions. You will also be notified through notifications (mobile app)

26. Can I unsubscribe from the email alert and newsletter?
Yes, you can choose to unsubscribe from email alerts and newsletter at any time.

27. Why didn't my (discount code) apply?
(Discount code) is not applied if it expires or if the promotional code is no longer available, subject to the terms and conditions.

28. Can I choose my own courier company?
Yes, you can choose your own courier company in time before completing your purchase.

29. What is Teyaar's Return Policy?
You can refer to the buyer's refund and refund policy to learn more about our policy.

30. How do I return an item? How do I return a product?
You can go to your account, select; My Orders, click; Return the product against the item and the seller will be informed of your request.

31. Can I cancel the return? Can I cancel my product return request?
Yes, when our logistic partner calls you to pick up, you can request a refund.

32. How can I receive my refund?
You will get the refund amount in the same payment method that you specified at the time of purchase.

33. What are the benefits and privileges of opening an account and adding credit to Teyaar website?
You can use the on-site account balance to make critical purchases faster and make the most of the available offers

34. Does Teyaar provide Cash on Delivery?
Yes, COD is available in Teyaar.

35. Not able to access my account / change account settings?
You can contact our support center to provide you with the link enabling you to access your account / reset your account settings

36. Can I add multiple shipping addresses?
You can go to (My Address) and add a new shipping address or change an existing shipping address.

37. What is Account Summary? What is an account summary?
The account summary shows all transactions from your account.

38. Can I make purchases using VAT registration?
Yes, you can provide your VAT registration number for purchase from the website and your VAT registration number will be included in your invoice.

39. How much VAT do you have to pay?
VAT rates may vary according to the laws of the United Arab Emirates and Saudi Arabia